FAQ

Got a question? Take a look at our frequently asked questions below – we could already have an answer ready for you.

  • General Information FAQs

  • Of course we can help, Simply Waste Solutions have many years of experience in the waste industry and we have members of the team readily available to discuss and advise the best waste solutions for your business.

    If you aren’t ready to talk to someone, please visit our business waste page for more information on the containers that we offer as well as solutions by waste type.
    If you can’t find your answer on this page then please contact us via live chat at the bottom of the page, by email or by phone.

  • We are a zero waste to landfill company meaning that none of your waste ends its life in a hole in the ground. We recycle as much recyclable material as possible and what can’t be recycled gets converted into energy to power homes and businesses.

    We vow to always use the ‘greenest’ most practical means available to treat the waste we collect. A big part of our business is the vehicles we use to collect waste, we keep a modern fleet of vehicles in operation to keep emissions down. Our fleet is compliant with the London Low Emission Zone (LEZ) and will be ready for the Ultra-Low Emission Zone (ULEZ) next year.

    Each of our vehicles is tracked with full telematics system. This tells us how the driver is driving, enabling us to offer more training if necessary, to be a more economical driver.

    To read more about zero waste to landfill please click here.

  • We have become one of the UK’s largest independently owned waste management companies, making more than 50,000 collections a week, with a growing fleet of vehicles and waste professionals.

    We aim to help your business minimise its waste and increase recycling rates. This will not only reduce your operating costs but will also improve your sustainability credentials.

    To read more about Simply Waste and how we take a different approach to waste management please visit our about us page

  • Total Waste Management is a service we offer at Simply Waste Solutions which includes the assessment, collection and recycling/disposal of all waste streams. We tailor our services to your business’ needs, providing you a complete range of bags, bins, skips, compactors and container systems.

    We also provide monthly reports for your business which keeps you fully informed on all things happening with your waste and recycling figures.
    For more information, please click here.

  • Dry Mixed Recycling (DMR) allows for clean and dry; plastic bottles, aluminium and steel cans, paper and cardboard all to be mixed together in one container making it simple to boost your recycling rates at your place of work.

    Due to changes in the recycling industry, only the few items mentioned above meet the acceptance criteria for DMR collection services. If you’d like to read more on industry changes, please click here.

    DMR is a great way to recycle clean, uncontaminated recyclable materials. To read more about having your Dry Mixed Recycling collected, go to our DMR page.

  • Residual waste – or as you may call it at home ‘general waste’ – is a term we use for materials that is left after the recyclable material is left out.

    This can include materials such as: hard plastics, sweet and crisp wrappers, polystyrene and soiled food wrapping.

    Residual Waste is prevalent in all businesses, but should, where possible, take second place to a Dry Mixed Recycling (DMR) collection system.

    To read more on residual waste and what happens to it after Simply Waste Solutions collects it please click here.

  • There are many benefits to recycling at your business, such as:

    • Help save the planet – using recycled materials to make new products has many environmental benefits; it uses fewer resources such as water and energy; it produces fewer emissions and saves using virgin materials.
    • Save money – implementing recycling streams are often cheaper than general waste
    • Easy to adopt – our recycling systems are similar to home recycling and we can provide full training and educational material such as picture lead posters to make it as easy as possible
    • Be Green – boost your recycling rates and reduce your businesses carbon footprint
    • Impress your customers – being an environmentally responsible company is attractive to customers

    To read more on Recycling, please visit our business waste page.

  • We work 363 days a year. If you do not require a collection over the bank holiday you would need to let us know via email or by phone.

  • If you would like to see our opening hours and updated schedule days for the 2018-19 Christmas period, please click here.

    If you have any concerns or queries about this please contact us via the live chat, email or by phone

  • That’s great to hear! If you would like to receive a quote you can do this by filling out a contact form on our site, you can also email us at sales@simplywastesolutions.co.uk

  • Service Information FAQs

  • Simply Waste Solutions wants to offer your business the best waste management solutions, that’s why we provide a national waste service via our own fleet of vehicles in London, the home counties, Oxford, and through our trusted National Supply Partners in the rest of the UK.

    To find out if we service your area please go to our service areas page. If you don’t think we service your area please get in touch and we can work with you to give you the waste management service your business needs.

    Please contact us via live chat at the bottom of this page, by email or by phone.

  • Yes. We ask for a signed contract prior to starting our services. There are several reasons why a contract is important. Firstly, it doubles as the Waste Transfer Note between our businesses, this is a legal requirement and something that we both need to add legitimacy to the services we are performing for you. Secondly, it adds in some security for us and you, it’s there to ensure we do our job and that you agree to us working for you.

    If you have any queries about our contract, please don’t hesitate to contact us by; using the live chat service at the bottom of this page or by visiting our contact page to contact us via email, phone or by filling out a contact form.

  • Yes, we can. We can provide waste management services the length and breadth of the country. You can contact us via live chat at the bottom of this page, email or by phone and one of our agents will get this set up for you.

    To see if we cover your area please click here.

  • Yes we do! If you are able to separate your waste into individual recycling bins that’s great! Please get in touch with one of our agents via live chat, email or phone who will be able to advise you on the best containers for your business.

  • Of course! We have representatives that are readily available to come and see your business to discuss your waste and recycling needs and give their expert opinion on what would best suit.

    If you would like to meet with a member of our team please get in touch via live chat at the bottom of this page, email or by phone.

  • We think it’s important for our customers to understand the ‘right’ way to recycle and we’re happy to visit a customer’s site to give an educational road show, we have picture led documents/posters available that can be tailored to individual businesses if needed. We want to help raise your recycling figures and will always work with you to make that happen.

    To find out more about our educational roadshows, please click here.

  • A Waste Transfer Note (WTN) is a legal document that details the transfer of waste from one person to another – in this situation, from your business to us. It ensures that there is a clear trail from where the waste is produced until it is disposed of.

    If you have any queries about WTNs please don’t hesitate to get in touch via the live chat at the bottom of this page, by email or by phone.

  • In the first year of service your contract with us acts as a Waste Transfer Note.

    Should you ever lose the contract or be beyond your first year with us, we can supply you with the current Waste Transfer Note at any time. Send an email to thehub@simplywastesolutions.co.uk to request a copy of your Waste Transfer Note.

  • Sorry to hear this, let’s find out what’s gone wrong.

    We have a dedicated customer care team who can look into this for you and what can be done to fix this for you as quickly as possible. You can speak to an agent online now via our live chat, email your business postcode and name to thehub@simplywastesolutions.co.uk or phone us on 03330 433 033.

  • While we never want to miss a collection, there are multiple reasons as to why we may not have been able to collect your waste.

    To try and ensure missed collections are prevented, please make sure;

    • Your waste is free of obstructions
    • If you have bins, make sure they’re only filled to the top the lip. The lid should be able to close when it’s full.
    • The right waste in the right bin, contamination causes service interruptions and may need to be collected on a different truck as to not contaminate the rest of the recycling.
    • There is access to your waste. Having locked gates that we don’t have access to or vehicles parked in front of your containers block our waste professionals from being able to empty your waste.

    Please talk to us if you’re experiencing any issues. We want you to have a trouble-free waste collection process. You can; speak to one of our live agents online now via live chat, email us with the business name and postcode or via phone.

  • We have a minimum of weekly collections and our collection schedules vary in different areas of the UK. In most areas of London we collect daily, while in other areas service days might be less frequent. When we set up your service, we will ask how many collections you need and work with you to put in a schedule.

    If you need to get in touch about the frequency of your collections please speak to an agent via live chat located at the bottom of the page, by email or by phone.

  • If you need to change how often your waste is collected, then please email us and we will look into amending your collection schedule to better suit your needs.

    Please contact us via live chat, email or phone.

  • If you need additional containers for your site please contact us via live chat, email or phone and we’ll arrange for them to be delivered to you.

    If you need more containers but not sure of the sizes our business waste page might give you the answers, if not, our advisers can help you with this.

    If we need to take payment, please give us the number you are contactable on today and we’ll call you to complete your order.

  • If you need to reduce the number of containers you have at your site please contacts us via live chat, email or phone and we’ll arrange to have them collected from your site.

  • If you need an additional bin lift for your site please contact us via live chat, email or by phone and we’ll arrange this for you.

    If you find you’re often requesting additional bin lifts, you may benefit from more or larger containers. If you’re not sure of the sizes, our business waste page might give you the answer, if not, our advisers can help you with this.

    If we need to take payment, please give us the number you are contactable on and we’ll call you to complete your order.

  • If you want more waste bags or cardboard tape you can drop an email to sales@simplywastesolutions.co.uk and we will arrange delivery for you. If we need to take payment, please give us the number you are contactable on today and we’ll call you to complete your order.

    If you order before midday you should receive your bags the following working day. If you order after midday your order will be with you two working days after it has been processed.

    Did you know that we offer a ‘Never Run Out’ service for bags and cardboard sticker tape? When you’re next ordering bags, ask the advisor about this one-time set up service and never worry about running out of bags again. You can read more here.

  • Please contact us via the live chat or email thehub@simplywastesolutions.co.uk, don’t forget to include your business name and postcode. Someone will get back to you and your query will be dealt with promptly.

  • We’re sorry that you wish to cancel your services with us, is there anything we can do?
    Please send in an email that you wish to stop your services and our contracts team will be in touch.

  • Not too much! We need you to fill out a contract with the address of where we’re collecting from, an address to send invoices to, the type of waste you want collected, email address, phone number and name of a contact at the site we’re collecting from.

    We also need to know when you put your rubbish out for collection, so we can make sure we’re in the area when you need us to be.

    Get in touch today via live chat, email or phone.

  • Please contact us via live chat at the bottom of this page, email or by phone and one of our agents will get this set up for you.

    To see if we cover your area please click here. If not, we use trusted partners throughout the UK to offer a national waste solution.

  • For most areas, we offer collections 7 days a week and in some areas we can collect several times a day. This does vary in different locations, best thing to do is speak to an adviser via live chat, email or phone and they’ll let you know what days we’re in your area. If your council has restrictions, please let us know and we’ll do our best to accommodate this.

  • If you can only put your bags or bins out at certain times because of council restrictions and we’re unable to collect in that window we will look at the possibility of an alternative collection time.

    If you are concerned about this please speak to a live agent on our live chat, send us an email or give us a call on 03330 433 033. We will try our best to arrange something with you, if we aren’t able to collect in your time restrictions, we may be able to suggest an alternative supplier.

  • At Simply Waste Solutions, we have very simple do’s and don’ts when it comes to waste that all play the part of ensuring you have a trouble-free waste collection process.

    Such things are; DO adopt a good waste management practice which would help to make your business comply with environmental legislation, reduce costs and assist in creating a positive image of your company. DO talk to us, we are here to help and want to improve your business’ recycling figures. DON’T block access to containers, this only prevents us from collecting your waste.

    If you would like to read all of our do’s and don’ts please click here.

  • We do. It’s best to give us as much notice as possible and it depends on our availability for any events already booked in. We urge you to speak to us about your event and hopefully we’ll be able to help.

    To contact us about event services please contact us via live chat, email or phone.

  • Simply Waste Solutions isn’t biased when it comes to the businesses that it serves. We collect from the smallest of businesses to national names with multiple locations! No matter the size, we want your waste.

    To break it down, we can cover waste management for the education industry, healthcare facilities, hospitality industry, office buildings, retail areas, warehouses and more!

    You can read testimonials from our customers who businesses cover a variety of sectors here.

    Also, what’s great is that even if you’re unsure of what waste services you need, we will always try to help. We can provide solutions based on your business type so please, feel free to get in touch via live chat located at the bottom of this page, by email or by phone.

  • Our minimum collection is weekly but we can service your site as many times as we’re in the area. To find out how many times a week or which days we’re in your area please get in touch via live chat, by email or by phone.

  • Our standard contracts are a minimum twelve-month period and require a 3-6 month cancellation notice period in writing, prior to the anniversary date to finish on the anniversary date.

  • If you need to change the day that your waste is collected, please contact us via the live chat, email or by phone and we will look into amending your collection schedule to better suit your needs.

  • Please contact us via live chat, email or by phone.

    If you would like to see what our reports include, please click here.

  • If you need to pause your services, please contact us with the details including how long you would need to pause them for and one of our advisors will get back to you.

    This is best done over email as we will require it in writing, please email sales@simplywastesolutions.co.uk, if you wish to speak to someone on the phone please call 03330 433 033.

  • Waste Information FAQs

  • Simply Waste Solutions deals with many waste types and they all go through different processes once collected.

    To read more on what happens to your waste follow the links below:

  • Dry Mixed Recycling (DMR) allows for plastic bottles, metal or steel cans, paper and cardboard all to be mixed together in one container making it simple to boost your recycling rates at your place of work.

    To find out more please click here. or check out our signage page for clear graphics of what you can and can’t put in your DMR container.

  • Residual waste – or as you may call it at home ‘general waste’ – is a term we use for materials that are not easy to recycle. This can include materials such as: hard plastics, sweet and crisp wrappers, polystyrene and soiled food wrapping.

    To find out more please click here or check out our signage page for clear graphics of what you can and can’t put in your DMR container.

  • Your Residual Waste is collected and taken to an Energy from Waste plant (EfW). The waste is gathered in the tipping bay and incinerated. Ash collected from the burning is used as a material for road construction and the heat created from the incineration process boils water and produces steam

    The steam drives a generator and produces electricity. This electricity powers the facility and is also fed into the National Grid, powering homes and businesses.

    To read more about residual waste collections please click here.

  • Did you know that glass can be recycled an infinite number of times? When glass is collected by Simply Waste Solutions it is taken to a processing facility. After it’s washed and sorted into colours it gets melted and moulded into new glass products.

    To read more about glass waste recycling please click here.

  • This service is very easy to use. Flat pack your cardboard boxes and stack them into a pile. Tape them together so that they are held firmly together. Then cut one length of sticker (denoted by the cut marks) from your sticker roll and stick it to the bundle. Leave the bundle out for collection with the sticker clearly displayed and we’ll collect it.

    Want to order cardboard tape? Contact us via the live chat located at the bottom of this page, by email or by phone.

  • We accept clean glass bottles and glass jars of any colour.

    Window glass, windscreen glass, safety glass and glazed glass cannot go in the same container.

    If you would like to read more about our glass waste recycling please visit our Glass Waste Recycling page.

  • Our food waste service allows businesses who produce a lot of waste food to dispose of it in the greenest way possible. Our bins for food waste can be used to dispose of plate scrapings, offcuts, meat, fish, primary packaged food, dairy products, fruits and vegetables to name a few.

    If you would like to read more about food waste recycling please visit our Food Waste Recycling page

  • A Waste to Energy plant is a waste management facility that converts waste into electricity. It works by incinerating waste at very high temperatures causing the heat to make steam. The steam created by the heat drives a generator which produces electricity. This electricity gets fed into the National Grid to provide energy for homes and businesses.

  • WEEE Waste stands for Waste Electrical and Electronic Equipment and includes items such as; office electricals, kitchen items and many other types of electrical equipment.

    With WEEE Waste, Simply Waste Solutions offers the DataPod which holds all electronic equipment that contains sensitive data, helping your business to stay GDPR compliant.

    To find out more please click here.

  • Our confidential Waste shredding service makes sure that any confidential waste is handled and shredded to a high standard.

    Confidential waste can be anything from paper to USB’s and computers, anything that contains sensitive data. UnderGDPR laws, you’re legally bound to have personal data securely destroyed.

    We offer; On-site shredding and Off-site shredding.
    To find out more information on our confidential shredding service, please click here.

  • When your food waste is collected by Simply Waste Solutions is treated and processed in an Anaerobic Digestion (AD) plant. Anaerobic Digestion creates green energy and digestate which can be used in the agriculture industry to grow more crops.

    To read more about our food waste recycling service please click here.

  • Simply Waste Solutions uses Anaerobic Digestion (AD) to recycle your food waste due to the amount of benefits it brings such as;

    • It’s closed loop recycling, meaning your waste is being recycled to make something new with a positive impact on the environment
    • AD can produce green energy as well as fertiliser and bio-fuels
    • AD captures harmful gases such as methane instead of them being released when sent to landfills.

    To find out more about food waste recycling please click here

  • Simply Waste Solutions recycles the glass it collects due to the benefits it brings such as;

    • Glass can be recycled an infinite number of times
    • Less energy is needed to recycle glass than is needed to melt raw materials into new glass products
    • Many products can be made from recycling glass
    • Recycling one glass bottle saves enough energy to power; a lightbulb for 1.5 hours, a television for 60 minutes and a microwave for 10 minutes.

    To find out more about glass waste recycling please click here.

  • Simply Waste Solutions takes your Residual Waste to a Energy from Waste (EfW) plant due to the benefits it creates, such as;

    • You can turn your residual waste into energy which avoids landfills
    • Your waste can create materials for road construction as well as electricity
    • The electricity produced from EfW gets fed into the National Grid which helps to power homes and businesses!
    • The amount of electricity that gets fed into the National Grid can generate enough power to power a whole London borough!
    • Reduces CO2 emissions.

    To read more information on residual waste collections please click here.

  • Container and Vehicle Information FAQs

  • A waste baler is used to compact materials such as; cardboard, paper and/or plastic.

    Balers help to minimise the volume of materials but also maximise the value of them. Our balers are available to rent or to purchase outright. If you think your business could benefit from an on-site baler please click here or contact us via the live chat located at the bottom of this page, by email or by phone.

  • We want our trucks to be as safe as possible, that’s why we invest in modern trucks with state-of-the-art safety features including; 360 degrees recording cameras, lane departure warning systems, automatic emergency braking systems, cyclist warning systems and full CMS telematic recording software.

    We invest in thorough and regular training for all our drivers, we also have many safety procedures in check as well as being part of many prestigious road safety initiatives.

    To read more on our road safety initiatives, please click here.

  • Simply Waste Solutions uses different vehicles for different services such as;

    • Roll On Roll Off (RORO) Vehicles
    • Split Loader / Top Loaders for Food and Glass Waste
    • Trade Waste Vehicles / Dustcarts
    • Rear End Loader (REL) dustcarts
    • Vans
    • Skip Lorries
    • Articulated vehicle with different types of trailer and forklift.
  • We offer a wide range of containers for businesses that create a little and a lot of waste. Starting from waste bags to two and four wheeled bins, to containers starting at 8 yard increasing to 40 yard in size.

    We also offer compactors and balers if your business creates a large volume of packaging waste which minimises the volume of waste, we can also arrange for this to be collected.

    If you need internal bins to help support your waste and recycling streams these can also be provided.

    To view all our containers, please visit our business waste page

  • Don’t worry! We serve businesses of all sizes and have got the perfect solution for you! We offer bag collections for residual and glass waste and offer our cardboard tape for your cardboard bundles that need to be recycled.

    Sound interesting? Please visit our Waste Bags Collection page

  • Our balers and compactors are available to rent or to purchase outright. If you think your business could benefit from an on-site baler/compaction unit please contact us via the live chat, email or by phone.

  • Our vehicles are fitted with on board weighing technology that allows us to give you an accurate reading of how much waste you are throwing away. The bin is weighed on the bin lift and the weight is recorded both on the way up and on the way down. The weight on the way down is deducted from the lift weight (on the way up) for us to have an accurate read on how much waste was emptied.

  • We usually work on 3-5 working days for deliveries. During peak periods this can be extended to 7-10 working days.

  • We have a variety of container sizes to suit businesses from all sectors. From bags, two and four wheeled bins to containers increasing in size up to 40-yard Roll on Roll offs.

    Bags are best suited to businesses that don’t have the space to store wheelie bins, wheeled bins are the most common container we empty and suit most types of businesses. Our large containers are for sites that create large amounts of waste and want to reduce the amount of site visits required to empty the waste. Please visit our business waste page for more information on containers.

    We offer many containers in many sizes and we don’t want you to be overwhelmed by them all; send us a message if you’re stuck, either via live chat or;

    by email
    or by phone

    For more information visit our business waste page.

  • If your bin has been damaged, please contact thehub@simplywastesolutions.co.uk with your business name and postcode and one of the team will be in touch about a replacement. If you would like to speak to someone on the phone, you can call the office on 03330 433 033.

  • If your container has been damaged please contact thehub@simplywastesolutions.co.uk with your business name and postcode, a brief description of the damage and picture if possible. One of the team will be in touch in a timely manner. If you would like to speak to someone on the phone, you can call the office on 03330 433 033.

  • Finance Information FAQs

  • Our preferred method of payment is Direct Debit, but we also accept BAC’s, CHAPS or card payments.

  • Unfortunately, not. Our preferred method of payment is Direct Debit.

  • Your account will be assigned a dedicated credit controller who will be introduced to you via email once you’ve signed your contract. You would need to email them with your query, alternatively call 03330 433 033 and select option 4 for accounts and then option 1 for credit control.

  • If you are fined by your local council for waste being out on the pavement when it shouldn’t be, then you are responsible for paying the fine. Wherever possible we will try and notify you if we are going to be late, however, this is not always possible.

    If we do notify you of a delay, we suggest taking your waste container(s) back in until we have updated you with a new collection window.

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